As a manager, you have plenty of power to influence employee engagement, even in a remote work setting. While researchers have found that work stress and burnout levels are high in general, employees who feel supported by their employers have reported a minimal increase in stress and burnout.
In addition, you will see how the Zacoustic solution is more than software. The patented Zacoustic process helps call center directors and managers develop customized solutions and benchmark progress to their organizational problems.
No one wants to see productivity take a nosedive due to the pandemic. But statistics show that work-from-home policies really haven’t affected employee productivity. If anything, productivity numbers have jumped since stay-at-home measures were enacted.
You’ll learn about the trends shaping the new remote call center. For example, increasingly, experts acknowledge that employee performance is driven by how team members feel about their roles, relationships, and work culture. In that context, randomly analyzing calls and providing feedback is not necessarily the most useful way to improve performance.
Pivoting to a work-from-home environment for all of Essilor's workers was not an easy transition, which hampered company engagement. Learn how Zacoustic’s tools have helped Essilor support remote agent work during COVID-19:
Then, learn about the specific challenges Essilor faced to achieve these goals, and how they overcame them.
In this white paper, we discuss strategies to quickly boost engagement and communication between agents and management, as well as techniques and tools to enable long-term improvements in call center management. You’ll also get a window into how Zacoustic works in a real-life setting and see how our tools were utilized by one of the largest optics companies in the world.