Meet with Our Senior Team and Get an Actionable Plan with a Five-Step Review of Your CX Project.
We start by enlisting several of our most experienced executives to come to you. They’ll meet with your key stockholders and take a deep dive into your current technology, operations, and CX management infrastructure.
We will conduct a thorough investigation into:
- Your current tech stack
- Your operational cadence
- Your training process
- Your coaching process
Following an extensive review of your existing operations, we generate a Future State Design outlining a clear picture of how Zacoustic’s customer experience solutions will help you achieve your CX goals. The presentation includes:
- Technical integration
- Disposition alignment
- Calibration plan
- Leveraging insights
- QA optimization
- High-level project plan
Rather than replace your current procedures, we seek to optimize your operations by supporting them with calibrated data.
Using Zacoustic’s agent-customer calibration in tandem with our customer experience solutions, we can generate insights into Average Handle Time, First Contact Response, Reason for Contact, and other invaluable analytics that can lead to better coaching and customer experience.